Who we are

Find more information about us here: https://vetlink.co.za

This Privacy Policy governs the manner in which Vet360/Vetlink collects, uses, maintains, and discloses information collected from users (each, a “User”) of the http://vetlink.co.za and http://vet360.co.za websites. This privacy policy applies to the site and all products and services offered by Vetlink.

Personal identification information


We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, their name, email address, mailing address, and phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information


We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, technical information about the user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

Web browser cookies


Our site may use “cookies” to enhance the user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information


Vetlink may collect and use users personal information for the following purposes:

  • To improve customer service. The information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize the user experience. We may use information in aggregate to understand how our users, as a group, use the services and resources provided on our site.
  • To improve our site. We may use the feedback you provide to improve our products and services.
  • To run a promotion, contest, survey, or other site feature To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic communication via email or SMS . We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the user may contact us via our site.

How do we protect your information?

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sharing your personal information


We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

Third-party websites

Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Vetlink has the discretion to update this privacy policy at any time. When necessary, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.